Privacy policy

This Privacy Policy describes how Nine Lives Cat Lounge ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, https://www.ninelivescatlounge.com (the "Site").

Information We Collect

We may collect the following information about you:

Personal Information: This may include your name, email address, phone number, and mailing address when you contact us through our contact form, sign up for our newsletter, or make a donation.

Non-Personal Information: This may include information collected automatically through cookies and other tracking technologies, such as your browser type, operating system, IP address, browsing activity, and referring website.

How We Use Your Information

We use the information we collect for the following purposes:

  • To operate and maintain the Site

  • To process your inquiries and requests

  • To send you newsletters and other marketing communications (with your consent)

  • To analyze how users interact with the Site

  • To improve the Site and our services

  • To comply with legal and regulatory obligations

Sharing Your Information

We may share your information with third-party service providers who help us operate the Site and provide our services. These service providers are contractually obligated to keep your information confidential and secure.  

We will not share your personal information with any third parties for marketing purposes without your consent.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your activity on the Site. Cookies are small data files that are stored on your device when you visit a website. They can be used to remember your preferences, track your activity on the Site, and understand how you interact with our content.  

You can disable cookies in your browser settings, but this may limit your ability to use certain features of the Site.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.  

Your Choices

You can opt out of receiving marketing communications from us by clicking the unsubscribe link in any email you receive from us.  

You can also request to access, correct, or delete your personal information by contacting us at [email address removed].

Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has under 13 provided personal information to us, please contact us. We will delete the information from our records.

Chatbot Data

Nine Lives Cat Lounge utilizes a chatbot powered by Chatbase AI ("Chatbase") to provide information and answer your questions on our website.

Use of Chatbot Data

We use the information collected through the chatbot to:

  • Improve the performance of the chatbot

  • Personalize your experience on the Site

  • Provide you with better customer service

Chatbase Data Practices

We encourage you to review Chatbase's Privacy Policy (https://www.chatbase.co/legal/privacy) to understand how they collect, use, and disclose your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are using your information.  

Contact Us

If you have any questions about this Privacy Policy, please contact us.